PolyAI
Enterprise voice AILarge contact centres (hospitality, retail, support)
Pricing unconfirmedGenesys pricing, features & alternatives
Enterprise voice AI managed
TL;DR
As of 2026-10-17, Genesys pricing: CX tiers from $75 and $115/user/mo (annual); custom pricing No free tier was listed on the pages we checked. Best for: large enterprises.
Last verified: by the Voice Agent Scout editorial team. Our own test calls: not run yet.
What it does
Genesys Cloud CX contact center with virtual agents and AI automation.
Genesys pricing (verified 2026-10-17)
| Plan | Price | Included | Overage / extra | Source | Verified |
|---|---|---|---|---|---|
| Published pricing | CX tiers from $75 and $115/user/mo (annual); custom pricing | — | — | [1] |
Per-minute price: not public. Free tier: not public.
Who it's for, and who it isn't
- For: Large enterprises.
- Not ideal for: Small budgets or instant self-serve setup: pricing is quote-based and rollouts are scoped with sales.
Key features
Virtual agents; AI Studio; Omnichannel routing [1]
Note: Pricing confirmed from vendor pricing page on 2026-10-17.
Compliance and telephony
- Compliance stated by the vendor: not stated on the pages checked.
- Phone numbers: not stated on the pages checked.
Our test notes
Not tested yet. We haven't placed test calls with Genesys, so we make no claims about latency or call quality. See the methodology.
FAQ
How much does Genesys cost?
As of 2026-10-17: CX tiers from $75 and $115/user/mo (annual); custom pricing
Does Genesys have a free plan or trial?
No free plan or trial was listed on the pages we checked on 2026-10-17. Ask Genesys directly.
What is Genesys's per-minute price?
Genesys doesn't publish a per-minute price (not public).
Is Genesys HIPAA compliant?
The pages we checked don't mention HIPAA or other compliance. That doesn't mean Genesys isn't compliant, so ask them for a BAA if you need one.
