PolyAI
EnterpriseLarge contact centres (hospitality, retail, support)
Enterprise customer-service voice agents; contact-centre integrations; multilingual
328 listings are real products with a public page we checked, and their profiles are too thin to sit in the sitemap next to 93 stronger ones. Each URL still resolves. This page is the indexable home for the group. The cards are the first 10 in directory order. Open a category to see every listing in that group.
A new row in the directory is scored on the next build. Under 50 points, the profile is noindex,follow and the card lands here.
A claim alone does not graduate. The listing needs its own description and features, plus a confirmed price, a named integration, or a public review.
Score at least 50, or graduate on a claim plus those details, and the card is replaced by a full indexed profile. The rule is on the methodology page. Paid placements appear first in lists: Category Sponsor ($399), then Featured ($149), and they are labelled Sponsored. Paying never changes a vendor's verified pricing, ratings and reviews, or listing data, or how organic (unpaid) vendors are scored.
Large contact centres (hospitality, retail, support)
Enterprise customer-service voice agents; contact-centre integrations; multilingual
Outbound SDR teams
AI dialing agents; Parallel dialer; Sequencing
Large contact centres on existing CCaaS
Enterprise AI agents for voice and chat; integrations with Genesys, Avaya, AWS, Microsoft, 8x8
Developers and businesses
TTS API; Voice agents; Many languages
Enterprise B2C sales and support
Phone, SMS, chat and WebRTC AI agents; enterprise contact-centre focus
Enterprise support orgs
Voice agents; AOP workflows; A/B testing
Large enterprises
Voice + digital agents; Agent assist; Contact center
CX teams and agencies building voice+chat agents
Agent builder for voice and chat; workflows plus agentic playbooks; observability; multi-environment deploys
Zoom Contact Center customers
Intent understanding; Voice + chat; Contact Center integration
Large enterprises
Voice AI agents; Simulation/testing; Enterprise integrations
Buyers can request quotes without opening a thin profile. Vendors with a full indexed page are in the directory.