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Microsoft Dynamics 365 Contact Center pricing, features & alternatives
Enterprise voice AI managed
TL;DR
As of 2026-10-17, Microsoft Dynamics 365 Contact Center has no price we could confirm on a public pricing page. Pricing: contact vendor / see their pricing page No free tier was listed on the pages we checked. Best for: microsoft-centric enterprises.
Pricing: contact vendor / see their pricing page We did not confirm a public price on a pricing page (checked 2026-10-17). Amounts are not shown.
Last verified: by the Voice Agent Scout editorial team. Our own test calls: not run yet.
What it does
Dynamics 365 Contact Center with Copilot-driven voice and omnichannel automation.
Microsoft Dynamics 365 Contact Center pricing
| Plan | Price | Included | Overage / extra | Source | Verified |
|---|---|---|---|---|---|
| Pricing | Contact vendor | — | — | [1] |
Free tier: not public.
Who it's for, and who it isn't
- For: Microsoft-centric enterprises.
- Not ideal for: Small budgets or instant self-serve setup: pricing is quote-based and rollouts are scoped with sales.
Key features
AI voice agents; Copilot; Omnichannel [1]
Compliance and telephony
- Compliance stated by the vendor: not stated on the pages checked.
- Phone numbers: not stated on the pages checked.
Our test notes
Not tested yet. We haven't placed test calls with Microsoft Dynamics 365 Contact Center, so we make no claims about latency or call quality. See the methodology.
FAQ
How much does Microsoft Dynamics 365 Contact Center cost?
Pricing: contact vendor / see their pricing page Checked 2026-10-17. No public amount is shown here.
Does Microsoft Dynamics 365 Contact Center have a free plan or trial?
No free plan or trial was listed on the pages we checked on 2026-10-17. Ask Microsoft Dynamics 365 Contact Center directly.
What is Microsoft Dynamics 365 Contact Center's per-minute price?
Microsoft Dynamics 365 Contact Center does not have a confirmed public per-minute price.
Is Microsoft Dynamics 365 Contact Center HIPAA compliant?
The pages we checked don't mention HIPAA or other compliance. That doesn't mean Microsoft Dynamics 365 Contact Center isn't compliant, so ask them for a BAA if you need one.
