PolyAI
Enterprise voice AILarge contact centres (hospitality, retail, support)
Pricing unconfirmedSmartAction pricing, features & alternatives
Enterprise voice AI managed
TL;DR
As of 2026-10-17, SmartAction has no price we could confirm on a public pricing page. Pricing: contact vendor / see their pricing page No free tier was listed on the pages we checked. Best for: contact centers.
Pricing: contact vendor / see their pricing page We did not confirm a public price on a pricing page (checked 2026-10-17). Amounts are not shown.
Last verified: by the Voice Agent Scout editorial team. Our own test calls: not run yet.
What it does
SmartAction is now part of Capacity, whose AI agents resolve inbound voice, chat, SMS and email.
SmartAction pricing
| Plan | Price | Included | Overage / extra | Source | Verified |
|---|---|---|---|---|---|
| Pricing | Contact vendor | — | — | [1] |
Free tier: not public.
Who it's for, and who it isn't
- For: Contact centers.
- Not ideal for: Small budgets or instant self-serve setup: pricing is quote-based and rollouts are scoped with sales.
Key features
Voice AI agents; Omnichannel; Knowledge orchestration [1]
Note: Redirects to capacity.com. Pricing not published or not confirmed; verify before publishing.
Compliance and telephony
- Compliance stated by the vendor: not stated on the pages checked.
- Phone numbers: not stated on the pages checked.
Our test notes
Not tested yet. We haven't placed test calls with SmartAction, so we make no claims about latency or call quality. See the methodology.
FAQ
How much does SmartAction cost?
Pricing: contact vendor / see their pricing page Checked 2026-10-17. No public amount is shown here.
Does SmartAction have a free plan or trial?
No free plan or trial was listed on the pages we checked on 2026-10-17. Ask SmartAction directly.
What is SmartAction's per-minute price?
SmartAction does not have a confirmed public per-minute price.
Is SmartAction HIPAA compliant?
The pages we checked don't mention HIPAA or other compliance. That doesn't mean SmartAction isn't compliant, so ask them for a BAA if you need one.
