Smith.ai (AI Receptionist) vs My AI Front Desk (Frontdesk)
This comparison uses only what each vendor publishes. It does not rank one above the other. The right choice depends on your call volume, whether you want to pick your own models, and how much setup you can take on.
| Smith.ai (AI Receptionist) | My AI Front Desk (Frontdesk) | |
|---|---|---|
| Category | AI receptionist (SMB) | AI receptionist (SMB) |
| Pricing | Per-call pricing: Free $0 (25 calls/mo, $3.00/call after), Pro $150/mo (~$2.00/call), Enterprise from $500/mo (~$1.67/call). | Business-in-a-Box $99/mo or $79/mo billed annually, 200 voice minutes; Partner/Enterprise custom. |
| Per minute | not public (priced per call, not per minute) | not public as overage rate |
| Free tier | Free plan: 25 calls/month | 7-day free trial |
| Key features | AI receptionist with optional human backup; test and simulated calls; call analytics; SMS | AI receptionist plus chat, SMS, CRM and automations; 200 voice min/mo; 100 chatbot conversations; 400 SMS |
| Best for | Small firms wanting per-call pricing and human fallback | Small businesses wanting phone + chat + SMS in one plan |
| Checked | 2026-10-16 | 2026-10-16 |
How to decide
- Estimate your real per-minute cost, including the LLM, voice, transcription and phone line, in the calculator.
- Check whether published rates include model costs or are platform fees only.
- Run the same test script on both free tiers or trials before you commit.